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Busy, Busy, Busy. Labour Day weekend over and right back into it. This week document capture features quite large, with a couple of new solutions and Kofax hitting the high notes with its end-of-year figures. Hyland Software has also been looking at document and content security. Read full story... Follow us on Twitter Join free newsletter View upcoming ev
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In last week’s article, Content Strategy: 7 Practical Tips for Getting Stakeholder Buy In, we talked about how to get stakeholders to buy-in to your new content strategy. A critical step in implementing a content strategy is achieving this consensus. The next challenge is making sure that all of your stakeholders understand and keep up-to-date with your content strategy. Read full sto
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Large numbers of visitors for a particular search term is not in itself a positive thing. We always have to ask the question why? Read full story... Follow us on Twitter Join free newsletter View upcoming events Find a new job
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Ah yes, this is indeed a wonderful era for learning and networking. There are conferences and webinars coming out our ears, hotspots a-plenty and if you’re lucky, sponsored drinks at the bar. Our weekly events list is designed to help you plan ahead. And if we’ve missed something, don’t hesitate to add your eventindustry events calendar. Featured Event: Day Soft
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The world of Social CRM is starting to get more and more involved with trying to change how an entire organization functions and operates. However, from the client standpoint they want something they can get started with today and evolve over time. Are we making things too complicated for clients by telling them they need to change everything about how to do business? Read full story...
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Reading Josh Bernoff and Ted Schadler's "Empowered" inspired me two conclusions : - marketing is being replaced by service. - to be able to deliver a customized service to customers and even prospects, those who are virtually "in front of them" need to behave as internal clients and have colleagues who behave toward them as service providers too.
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Although, ideally, a process starts from the intent to do a particular task to achieve a specific objective or deliver a service, most of your processes would find itself literally commencing with the entry of data like filling an application. In short, it commences with the capture of information.
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Recently there have been a number of blogs and articles written on the Return on Investment (ROI) for Enterprise 2.0 (E2.0) solutions as these systems have gained popularity and a foothold in companies. In this day and age, executives and key stakeholders will care about three attributes which are cost, time and quality. However, with the ongoing financial uncertainties in the global economy man
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